What is the Octopus Trusted Partner Scheme?
The Trusted Partner Scheme is a program created by Octopus Energy to connect its customers with a network of reliable and vetted partners. This scheme guarantees that customers will receive exceptional service from professionals who meet Octopus Energy’s strict quality standards.
By collaborating with reputable service providers, Octopus Energy aims to establish a stronger bond of trust with its customers. This partnership ensures that customers can anticipate superior service and the seamless integration of new technologies into their homes. Each partner undergoes a thorough vetting process to ensure they meet Octopus Energy’s high standards for service delivery and customer satisfaction. Our team, led by our director Sam Barr, takes great pride in the service we provide and the standards we uphold.
The Trusted Partner Scheme simplifies the process of finding and hiring trustworthy service providers. NXTGEN Energy serves as a one-stop-shop, reducing the inconvenience for customers and guaranteeing they receive the best possible services. At NXTGEN Energy, we offer a variety of specialized skills necessary for installations in any home.
HOW IT WORKS
Customers looking to improve their energy efficiency or incorporate new energy solutions can utilize the Octopus Trusted Partner network available through the Octopus Energy platform. The process is as follows:
Assessment: Customers can request an evaluation of their energy needs. Octopus Energy conducts a thorough assessment, identifying areas for improvement such as solar panel installation, home insulation, or integration of smart home technologies.
Connection: Following the assessment, Octopus Energy connects customers with appropriate Trusted Partners. These partners are chosen based on their expertise, track record, and alignment with Octopus Energy’s values. Customers can easily schedule complimentary initial surveys with NXTGEN Energy through our website. Our team of Solar Energy Experts will attentively listen to your goals and objectives.
Implementation: Once NXTGEN Energy is selected as the partner, they will work directly with the customer to implement the recommended solutions. If you prefer a phone consultation or an in-home visit to discuss your needs.
Follow-up: Upon completion of the installation, Octopus Energy conducts follow-up checks to ensure customer satisfaction and the overall effectiveness of the solutions implemented.
