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The Allure of Solar and the Pitfalls of Price

by | Updated Feb 9, 2024 | Solar Energy, Solar Panel Installation, Solar Panels, Solar PV, Solar PV Installation

solar scammer

The allure of renewable energy is undeniable. Lowering your carbon footprint while achieving energy independence – it’s a win-win proposition. However, navigating the solar investment landscape can be fraught with hidden costs, particularly when lured by the siren song of bargain-basement prices.

Consider the contrasting paths of Dean and Richard, both homeowners embarking on the solar journey. Dean, captivated by a seemingly “incredible deal,” opts for the cheapest panels available. Richard, however, adopts a more measured approach, prioritizing quality and long-term value over immediate savings.

Dean’s initial elation is short-lived. Frequent system breakdowns, coupled with an alarmingly short lifespan for his bargain-basement solar panels, soon eat away at his initial savings. Worse, shoddy installation practices lead to roof damage, incurring further repair costs. Richard, on the other hand, experiences a different reality. His investment in high-quality equipment, coupled with the expertise of a reputable installer, yields consistent energy production and unwavering system reliability.

The crux of the matter lies not solely in the initial price tag, but in the hidden costs associated with low-quality solar solutions. Cut-throat pricing often masks:

  • Subpar components: Inferior panels generate less energy, requiring larger systems to achieve desired output. Their shorter lifespan also necessitates frequent replacements, negating any initial cost savings. Here at NXTGEN Energy we also use high-quality components from Tier 1 solar companies like TrinaSolar, Jinko, Growatt, GivEnergy and many others.
  • Faulty installation: Improper installation practices can compromise system performance, lead to safety hazards, and void warranties. NXTGEN Energy are MCS Certified Solar PV (Panel) Installers, MCS Certified Battery Storage Installers and are accredited with HIES, NAPIT and TrustMark in the UK.
  • Dubious warranties: Fly-by-night companies often offer worthless warranties that disappear when claims arise. NXTGEN Energy are in business for the long-term and make sure that every customer has a ‘Handover Pack’ that contains are the required certificates and warranty details and we are only a phone call away if a problem arises.
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Jonathan Wynn from Harlington, Dunstable. Another Very Happy NXTGEN Energy Customer!

To avoid becoming another solar scam statistic, heed these guiding principles:

  • Price is a factor, not a dictator: Prioritize quality, reliability, and long-term value over immediate savings. Remember, a poorly functioning system is an expensive paperweight.
  • Seek established expertise: Choose accredited installers with proven track records, comprehensive warranties, and transparent pricing policies.
  • Empower yourself with knowledge: Ask pertinent questions about equipment quality, installation procedures, warranty coverage, and installer qualifications.
  • Invest for the future: View solar as a long-term investment, not a quick fix. Quality installations yield significant returns over the system’s lifespan.

Don’t gamble with your solar journey. Embrace a future powered by the sun, but do so with informed choices and reliable partners. We can help you connect with reputable installers who fit your needs and budget. Take the first step towards energy independence – let us guide you towards a solar solution that shines brightly for years to come.

Are you ready to invest in Solar Panels and convert to renewable energy?

If you are a UK homeowner and interested in learning more about the different types of Solar PV systems, contact our expert team today. By filling out our contact form, our team will provide you with a free no-obligation quote to install a bespoke solar PV system, catered to your energy needs. Call us on 01268 928 690 or click the ‘Enquire Now’ button below to claim your free no-obligation quote and solar panel system design.

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Robert Wheeler

Robert Wheeler handles the Marketing and Business Development at NXTGEN Energy Ltd, a solar energy solutions company based in Rayleigh, Essex, UK. He is passionate about helping homeowners and businesses save money on their energy bills and reduce their carbon footprint. Robert loves to share his knowledge and expertise on solar energy, and he regularly writes informative articles on the NXTGEN Energy blog. If you’re looking at investing in Residential Solar Panels in Essex or Commercial Solar Panels in Essex, Kent, London and the surrounding areas, contact NXTGEN Energy today. Your trusted MCS Certification Solar PV and Battery Storage Installer. Need Pigeon Proofing or Solar Panel Cleaning?

Frequently Asked Questions about Solar Panels

Is it worth getting solar panels in the UK?

The short answer is yes. Solar panels can cut 70% off your energy bills, and that proportion is growing as gas bills rise. No wonder installations have risen by 45% in the last three years, and shot up by 80% in the last year alone. But solar panels are an investment.

How many solar panels are needed to power an average house UK?

1-2 bedroom property, 8 solar panels generating about 2,100 kWh a year.
3 bedroom property, 12 solar panels generating about 3,100 kWh a year.
4-5 bedroom property, 16 solar panels generating about 4,200 kWh a year.

How long does it take for solar panels to pay for themselves UK?

The answer depends on how much you pay for the solar panels, how much your electricity would otherwise cost, how much green energy the panels make from the sunshine you get, and whether you have a battery installed or not. The average payback period for solar PV is coming down and can be about 10 to 20 years depending on your system.

How long do solar panels last?

The industry standard for most solar panels’ lifespans is 25 to 30 years. Most reputable manufacturers offer production warranties for 25 years or more. The average break even point for solar panel energy savings occurs six to 10 years after installation.

Do solar panels increase home value?

Whilst there is no hard and fast rule as to how much value solar panels can add to the overall value of your property, suggestions range from 4% to 14% on average and they are certainly unlikely to detract from the value of your home, even if they aren’t the most attractive feature visually.

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Power Up Your Home with Confidence:

Download our Free Guide to Solar Panel Installation

Are you interested in harnessing the power of the sun to save money on your energy bills? NXTGEN Energy, a leading MCS Certified solar panel installer, is here to help! Our brand new guide, A Consumer’s Guide to Solar Panel Installation, provides you with all the information you need to make informed decisions about going solar.

Download Your Free Guide Today!

Don’t wait to take control of your energy bills and make a positive impact on the environment. Fill out the short form below to download your copy of A Consumer’s Guide to Solar Panel Installation.

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Consumer's Guide to Solar Panel Installation

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Our Recent Customer Reviews

NXTGEN Energy Limited
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Based on 34 reviews
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P PP P
17:58 02 Dec 24
Really happy end to endReally happy with the end to end process with Bobby art the start and Kelly keeping me informed al the way through.The panels are working albeit that we are now in December.Looking forward to higher power generation once the days start to get longer and lighter!
Philip LennardPhilip Lennard
14:36 15 Aug 24
I recently ordered a 12 panel Solar system plus Inverter and iBoost plus Car Charger. All went really well except for a couple of, what I would call very minor hiccups.As soon as superstar Kelly got involved, hiccups went away. As if by magic!!!The whole team, to include Conner, Ben, the install team were excellent.They did everything that was "on the tin", thanks, Phil
Bob “Mkbob” JamesBob “Mkbob” James
12:22 05 Aug 24
The installation was quick and efficient. The installation of the inverter and battery in the garage was very neat.The team were very friendly and quick to answer all the questions I asked.They explained the process from start to finish and gave me great confidence in the Company.My contact at the company had an excellent customer centred manner and went the extra mile to ensure a smooth process.I would strongly recommend this company.
Tom WoodTom Wood
11:13 30 Jul 24
Fantastic company to deal with. Contacted them on the strength of positive reviews left by others and was thankful I did. I dealt with Steve who was extremely helpful and attentive throughout in guiding me to the correct (and not the most expensive) setup to meet our needs. The team had the DNO done, scaffolding up and job fully completed within 2 weeks of ordering despite my location being some 2.5hrs away from their base in Essex. Highly recommended if you’re thinking of going solar like we did. Thanks Nxt Gen!
Kerrie BolingbrokeKerrie Bolingbroke
20:30 12 Jul 24
Great customer service from pre-sale to after sale. Competitive prices and friendly fitters.
graham younggraham young
17:48 17 Jun 24
If you are considering installing a solar panel and battery system you should definitely give this company ago. My faith in getting great service has been restored when I used NXTGEN energy.From the very beginning talking to steve the consultant in my area who was very knowledgeable and offered to quote like for like so I could compare systems and prices fairly. The purchasing on line was easy and straightforward. Once the permissions were received the installation date was agreed and a few days later Nxtgen scaffolding team arrived bright and early and put up the scaffolding ( on a Saturday). They were great and within 2 hours had the complete scaffold erected. On the Monday the electrical team and panel team arrived to install the system, 11 panels, inverter and 2 batteries and water booster. Harrison,Louie,Craig and Aden worked as a team and installed the complete system in one day. Harrison was very helpfuland commissioned the system and explained how the system worked. These teams are a credit to Nxtgen and were true expert tradesmen. I can highly recommend NXTGEN.
DanielDaniel
12:43 23 May 24
Faultless from start to finish. Couldn't have received a better service!I started looking into solar panels and a battery and stumbled across NXTGEN from Facebook. I reached out to them and dealt with Bobby, Bobby is incredibly knowledgeable and a genuinely nice guy. He answered lots of questions, designed multiple options for me, but most of all he listened and offered his professional opinion.Unlike other companies I spoke to Bobby understood why we wanted solar, why we wanted the givenergy battery and our budget to design a system that would work brilliantly.NXTGEN offered a personal service rather than the generic 4 bed hour is 12 or 16 panels etc, they listen and come up with the best solution.After we settled on the set-up we were passed to Kelly. Kelly handled all the admin side and seemed to always want to help. There were no delays on NXTGENs side and managed to get all our certificates etc quicker than expected.Once it was all agreed, deposit paid etc it came onto the installation.NXTGENs scaffolding arm came and put up the scaffolding on Wednesday, lovely chaps all very polite , respectful and friendly.Thursday the solar team turned up and set straight to work fitting the 20 panels, inverter and battery. Yet again, a lovely bunch of guys who were all polite, respectful and friendly. It was a two day install and they completed it on Friday. They showed me the whole system got it all up and running, apps connected etc.I would genuinely recommend them to everyone and have already passed on their details to my work and friends. They offer a great service at a very competitive price.Solar feels like the new double glazing sales where you get pestered and pushed into options. However that is completely not how NXTGEN operate, they are the complete opposite.We opted for 20 panels, 5kwh inverter and a 9.6kwh battery. While the inverter is slightly undersized, we achieve great energy even in cloudy conditions, we only lose out on super sunny days and it wasn't worth for us to get the bigger more expensive inverter.
Brian AingerBrian Ainger
08:43 01 May 24
Choosing a solar installer is a nightmare, we are so glad that we found NXTGEN. From the initial contact with Steve, the quote from Bobby and the installation by Connor and his team this has been seamless and stress free. They supplied quality equipment at a reasonable price, excellent technical knowledge and advice, all supplied and installed on time. As anyone knows its so difficult to choose a company as there are so many pitfalls , we cannot recommend NXTGEN highly enough so pleased we chose you.
Marcin GajdowskiMarcin Gajdowski
21:36 08 Apr 24
I am very happy with the solar panels and battery system. Excellent customer services, Instalation. Highly recommend
Martin YeungMartin Yeung
11:14 31 Mar 24
Fantastic experience from start to finish ! Bobby was extremely helpful and always available to answer any questionsThe guys that came to fit were polite and tidied up after themselves, we couldn't have asked for more.From start to finish it was done within a week... so no hanging about like waiting weeks or months and getting stressed.. so all in all, im very happy to have chosen NXT GEN
Martin PattinsonMartin Pattinson
15:09 26 Mar 24
We initially used NxtGen for our consultation and this went really well. NxtGen then subcontracted to Cozy Energy, which again was fine. The installation went well. It was then that things started to go awry. Cozy failed to supply us with a guarantee, MPAN or MCS certificate. Over a period of approximately six months, we were promised that "this was being dealt with", or "someone would get back to us", but nothing was resolved. It was then that we re contacted NxtGen and they could not have been more helpful. Whilst it did take a while, all of the issues have been resolved and Kelly at NxtGen could not have been more helpful. I would thoroughly recommend NxtGen.
Luke BrassingtonLuke Brassington
11:27 26 Mar 24
Really happy to give the NxtGen team a 5-star review.Stuart on the sales team was fantastic in the build up, Kelly in the office was always there to support and the team who did the install were fantastic (and even interacted with my very interested children)Very happy with the whole process
Rob JonesRob Jones
07:59 14 Mar 24
After some initial hiccups, really pleased with the service from nxtgen, specially Kelly who smoothed everything out
Malcolm TaitMalcolm Tait
10:51 08 Nov 23
Very good customer service all the way and they provide a great all round solar installation provision. Glad we used them from start to finish and after care👍.
Silnicorp Web DesignSilnicorp Web Design
15:56 17 Oct 23
Excellent price and service. Would recommend for sure.
frank edenfrank eden
08:24 02 Oct 23
If your in the market for a Solar installation then I can really highly recommend Nxtgen.We researched the technology and got several quotes from other companies most of which were located much closer to us.Nxtgen came out on top on price , specification and delivery.Once we made the decision to proceed the whole process took less than a week from placing the order to complete installation.The scaffold was erected at the front and back of our house on the Wednesday,on the Thursday the installation team arrived at 8.30 sharp , having driven from Essex to Oxfordshire, (which is about a 3 hour drive) and after a quick cup of tea the 3 chaps got straight to work, by the end of the day the whole system was in place and commissioned and up and running. To install 6 panels on front roof plus 6 panels on the back roof CW birdguard with the inverter and battery in the loft,They tidied up and left around 7 in the evening with another 3 HR drive in front of them I have to say they did a fantastic job , I take my hat off to them, they are a credit to Nxtgen.Darren and Kelley from the Sales and admin team at Nxtgen are very helpful and accomodating and made the whole process very easy with prompt responses to any queries we have had along the way,although it's early days and the system only 2 days old the savings are already racking up.Well pleased , I'd post 6 stars if I could, well done Nxtgen
Ash VAsh V
09:13 14 Jul 23
A wonderfully efficient installation with a genuine pre-quote discussion of my needs prior to offering advice on the best solution to meet them. Very happy with the service.
Matt AlexanderMatt Alexander
10:37 15 Jun 23
I chose NxtGen to install our solar and battery system having received 12 quotes from various companies and couldn’t be happier with either the service or the resulting system.I work in the renewables industry and so came to my own project with a reasonable amount of knowledge, not that I made that clear to any of the installers who called me back.I had spoken with 7 installers by the time Stuart at NxtGen called me, and it was immediately obvious that I was speaking to someone knowledgeable, honest and who was genuinely interested in designing a system specific to my own needs and preferences.Having reviewed all 12 quotes, NxtGen was jumped out above all others based on knowledge, helpfulness, quality of the kit being offered and even price. I wouldn’t have picked a quote based purely on price, but the fact NxtGen was also the most competitive of the 12 I had received meant a great deal.I was kept informed throughout the whole process, Stuart responding quickly and usefully to all my email queries. Once contracts had been signed, Kelly picked up the baton and gave me regular updates on our DNO notification, all the way through to the installation.With DNO approval in hand, we waited just 10 days for the scaffolding to be put up, which was done within a couple of hours and to a very high standard. Plenty of care was taken to protect our new patio, and I was left confident in a job well done.Installation happened just a few days later, and again, it couldn’t have gone any smoother. The 3 installers were all helpful, knowledgeable, friendly and keen to do a good job. The work has been completed to a very high standard, with all wiring very neatly finished and the panels tightly aligned to the exact centre of our roof. The inverter and batteries were also installed incredibly neatly, with all cables hidden. The installers did a great job tidying up on the day and the left us with nothing other than a very positive experience.I was genuinely hopeful that the brilliant first impression I got when I spoke with Stuart would be reflected throughout the entire install, and so I’m beyond delighted that proved to very much be the case.Stuart, Kelly, the scaffolders and the installers should take a great deal of pride in being part of such an excellent team.Thank you to the whole team, I couldn’t be happier and wouldn’t hesitate to recommend NxtGen.
Jill HarrisonJill Harrison
18:09 08 May 23
We had Stuart as a project manager who was super. We had solar panels and a house battery fitted and they are excellent. The process was quick and professional and Stuart was super responsive to any questions or emails I sent. The electricians were also excellent. Thank you
Alastair AstonAlastair Aston
12:26 24 Apr 23
Great experience on a 7KW solar installation in Hampshire. I sought quotes from many installers beforehand and this was one of the most reasonable. (theres a lot of opportunists out there who'll happily charge a few K more!) Really good decision - Sean managed the whole process end to end, great communication & a quality job that looks great and delivers ample power. Much recommended to anyone taking their first step on the Solar journey.
Joe FletcherJoe Fletcher
17:36 04 Apr 23
Like most people I sat other fence for aged, I only wish I had jumped months ago. NXT GEN were by far te out competitive qoute that fulfilled my requirements.Sean arranged installation quickly without any hassle or pressure, the installation was done in one day by a very knowledgeable skilled team who just got on with installing the system.Totally happy with how it's been so far as it's only been 6 days sonce installation yet I've already seen substantial savings on electricity costs.My advice would be just give NXT GEN a call when seeking quotes.
Ronald WaggRonald Wagg
15:58 30 Mar 23
With the energy crisis starting to bite (autumn 2022). We did some research on the various options available we decided that we wanted to install solar panels to ease our energy bills. We obtained three quotes. Nxtgenenergy ticked all of the boxes as far as we were concerned and did happen to be the cheapest. We were helped all the way from quotation to the final installation by Stuart and Sean and at no time did we feel under any pressure. As the system was only installed two days ago we have yet to discover the full potential of the system, but we are encouraged by the performance seen so far. I will be honest and say that my prime concern is to save money, I am sure that my installation will not save the planet. From the projections given to me by Stuart I may be able to achieve a return on my investment of up to 10% per year compared to the small returns I could get if I kept my money invested elsewhere.I look forward to monitoring the system performance over the coming months / years.
Derek SouthgateDerek Southgate
20:26 23 Jan 23
Really positive experience with Nxtgen. In danger of becoming a solar power evangelist. We needed our roof replaced as well and they handled everything. New roof is first class and I can't stop looking at the app to see how much we are generating. Sean made the system selection clear. Already considering another battery!
Victor SimonisVictor Simonis
15:06 05 Sep 22
I dealt with Sean at NXTGen over a six month period due to a complicated installation. I only have praise for Sean who kept to his word throughout the entire job which is now running satisfactorily. I recommend this company amidst the many that are in the same business knowing you will be supported through the planning and installation stages.
Clive WestClive West
13:00 24 Aug 22
In looking to install solar and battery this year, Nxtgen were by far the most responsive and helpful company. They had a lot of options compared to other companies, which is good but worth swatting up before so you know whats, what. Ended up with a good sized system, inc battery storage, installed quickly at a good price that so far is working well. This is impressive as demand is so high for this at present, some companies wait lists are months and months!
Geoff DoggettGeoff Doggett
14:19 25 Jul 22
I had a solar installation planned and installed in March 2022. The quotation was accurate and understandable and so I went ahead. The installers were quick and did a good job including the electrical work and inverter/battery installation. The system has been working well according to the app I have. I wholeheaartedly reccommend Next Generation - they are experienced and their customer care is excellent. Good to know I am in safe hands in the future!
Rick ExtonRick Exton
10:23 25 Jul 22
Great system installed and working perfectly as expected. System design was changed at my request numerous times effortlessly. On day of install engineer suggested better location (loft) for inverter and battery pack meaning no unsightly cables were seen. Great customer service throughout. Getting MCS certification was a bit slow but not the fault of the company. I would definately recommend. Great company and top spec system at a good price.
Dawn MortonDawn Morton
09:17 22 Jul 22
From start to finish this company's professional standards were excellent. Once the acquisition of the materials had been confirmed, the installation and customer service was fantastic and would highly recommend.
P PP P
17:58 02 Dec 24
Really happy end to endReally happy with the end to end process with Bobby art the start and Kelly keeping me informed al the way through.The panels are working albeit that we are now in December.Looking forward to higher power generation once the days start to get longer and lighter!
Philip LennardPhilip Lennard
14:36 15 Aug 24
I recently ordered a 12 panel Solar system plus Inverter and iBoost plus Car Charger. All went really well except for a couple of, what I would call very minor hiccups.As soon as superstar Kelly got involved, hiccups went away. As if by magic!!!The whole team, to include Conner, Ben, the install team were excellent.They did everything that was "on the tin", thanks, Phil
Bob “Mkbob” JamesBob “Mkbob” James
12:22 05 Aug 24
The installation was quick and efficient. The installation of the inverter and battery in the garage was very neat.The team were very friendly and quick to answer all the questions I asked.They explained the process from start to finish and gave me great confidence in the Company.My contact at the company had an excellent customer centred manner and went the extra mile to ensure a smooth process.I would strongly recommend this company.
Tom WoodTom Wood
11:13 30 Jul 24
Fantastic company to deal with. Contacted them on the strength of positive reviews left by others and was thankful I did. I dealt with Steve who was extremely helpful and attentive throughout in guiding me to the correct (and not the most expensive) setup to meet our needs. The team had the DNO done, scaffolding up and job fully completed within 2 weeks of ordering despite my location being some 2.5hrs away from their base in Essex. Highly recommended if you’re thinking of going solar like we did. Thanks Nxt Gen!
Kerrie BolingbrokeKerrie Bolingbroke
20:30 12 Jul 24
Great customer service from pre-sale to after sale. Competitive prices and friendly fitters.
graham younggraham young
17:48 17 Jun 24
If you are considering installing a solar panel and battery system you should definitely give this company ago. My faith in getting great service has been restored when I used NXTGEN energy.From the very beginning talking to steve the consultant in my area who was very knowledgeable and offered to quote like for like so I could compare systems and prices fairly. The purchasing on line was easy and straightforward. Once the permissions were received the installation date was agreed and a few days later Nxtgen scaffolding team arrived bright and early and put up the scaffolding ( on a Saturday). They were great and within 2 hours had the complete scaffold erected. On the Monday the electrical team and panel team arrived to install the system, 11 panels, inverter and 2 batteries and water booster. Harrison,Louie,Craig and Aden worked as a team and installed the complete system in one day. Harrison was very helpfuland commissioned the system and explained how the system worked. These teams are a credit to Nxtgen and were true expert tradesmen. I can highly recommend NXTGEN.
DanielDaniel
12:43 23 May 24
Faultless from start to finish. Couldn't have received a better service!I started looking into solar panels and a battery and stumbled across NXTGEN from Facebook. I reached out to them and dealt with Bobby, Bobby is incredibly knowledgeable and a genuinely nice guy. He answered lots of questions, designed multiple options for me, but most of all he listened and offered his professional opinion.Unlike other companies I spoke to Bobby understood why we wanted solar, why we wanted the givenergy battery and our budget to design a system that would work brilliantly.NXTGEN offered a personal service rather than the generic 4 bed hour is 12 or 16 panels etc, they listen and come up with the best solution.After we settled on the set-up we were passed to Kelly. Kelly handled all the admin side and seemed to always want to help. There were no delays on NXTGENs side and managed to get all our certificates etc quicker than expected.Once it was all agreed, deposit paid etc it came onto the installation.NXTGENs scaffolding arm came and put up the scaffolding on Wednesday, lovely chaps all very polite , respectful and friendly.Thursday the solar team turned up and set straight to work fitting the 20 panels, inverter and battery. Yet again, a lovely bunch of guys who were all polite, respectful and friendly. It was a two day install and they completed it on Friday. They showed me the whole system got it all up and running, apps connected etc.I would genuinely recommend them to everyone and have already passed on their details to my work and friends. They offer a great service at a very competitive price.Solar feels like the new double glazing sales where you get pestered and pushed into options. However that is completely not how NXTGEN operate, they are the complete opposite.We opted for 20 panels, 5kwh inverter and a 9.6kwh battery. While the inverter is slightly undersized, we achieve great energy even in cloudy conditions, we only lose out on super sunny days and it wasn't worth for us to get the bigger more expensive inverter.
Brian AingerBrian Ainger
08:43 01 May 24
Choosing a solar installer is a nightmare, we are so glad that we found NXTGEN. From the initial contact with Steve, the quote from Bobby and the installation by Connor and his team this has been seamless and stress free. They supplied quality equipment at a reasonable price, excellent technical knowledge and advice, all supplied and installed on time. As anyone knows its so difficult to choose a company as there are so many pitfalls , we cannot recommend NXTGEN highly enough so pleased we chose you.
Marcin GajdowskiMarcin Gajdowski
21:36 08 Apr 24
I am very happy with the solar panels and battery system. Excellent customer services, Instalation. Highly recommend
Martin YeungMartin Yeung
11:14 31 Mar 24
Fantastic experience from start to finish ! Bobby was extremely helpful and always available to answer any questionsThe guys that came to fit were polite and tidied up after themselves, we couldn't have asked for more.From start to finish it was done within a week... so no hanging about like waiting weeks or months and getting stressed.. so all in all, im very happy to have chosen NXT GEN
Martin PattinsonMartin Pattinson
15:09 26 Mar 24
We initially used NxtGen for our consultation and this went really well. NxtGen then subcontracted to Cozy Energy, which again was fine. The installation went well. It was then that things started to go awry. Cozy failed to supply us with a guarantee, MPAN or MCS certificate. Over a period of approximately six months, we were promised that "this was being dealt with", or "someone would get back to us", but nothing was resolved. It was then that we re contacted NxtGen and they could not have been more helpful. Whilst it did take a while, all of the issues have been resolved and Kelly at NxtGen could not have been more helpful. I would thoroughly recommend NxtGen.
Luke BrassingtonLuke Brassington
11:27 26 Mar 24
Really happy to give the NxtGen team a 5-star review.Stuart on the sales team was fantastic in the build up, Kelly in the office was always there to support and the team who did the install were fantastic (and even interacted with my very interested children)Very happy with the whole process
Rob JonesRob Jones
07:59 14 Mar 24
After some initial hiccups, really pleased with the service from nxtgen, specially Kelly who smoothed everything out
Malcolm TaitMalcolm Tait
10:51 08 Nov 23
Very good customer service all the way and they provide a great all round solar installation provision. Glad we used them from start to finish and after care👍.
Silnicorp Web DesignSilnicorp Web Design
15:56 17 Oct 23
Excellent price and service. Would recommend for sure.
frank edenfrank eden
08:24 02 Oct 23
If your in the market for a Solar installation then I can really highly recommend Nxtgen.We researched the technology and got several quotes from other companies most of which were located much closer to us.Nxtgen came out on top on price , specification and delivery.Once we made the decision to proceed the whole process took less than a week from placing the order to complete installation.The scaffold was erected at the front and back of our house on the Wednesday,on the Thursday the installation team arrived at 8.30 sharp , having driven from Essex to Oxfordshire, (which is about a 3 hour drive) and after a quick cup of tea the 3 chaps got straight to work, by the end of the day the whole system was in place and commissioned and up and running. To install 6 panels on front roof plus 6 panels on the back roof CW birdguard with the inverter and battery in the loft,They tidied up and left around 7 in the evening with another 3 HR drive in front of them I have to say they did a fantastic job , I take my hat off to them, they are a credit to Nxtgen.Darren and Kelley from the Sales and admin team at Nxtgen are very helpful and accomodating and made the whole process very easy with prompt responses to any queries we have had along the way,although it's early days and the system only 2 days old the savings are already racking up.Well pleased , I'd post 6 stars if I could, well done Nxtgen
Ash VAsh V
09:13 14 Jul 23
A wonderfully efficient installation with a genuine pre-quote discussion of my needs prior to offering advice on the best solution to meet them. Very happy with the service.
Matt AlexanderMatt Alexander
10:37 15 Jun 23
I chose NxtGen to install our solar and battery system having received 12 quotes from various companies and couldn’t be happier with either the service or the resulting system.I work in the renewables industry and so came to my own project with a reasonable amount of knowledge, not that I made that clear to any of the installers who called me back.I had spoken with 7 installers by the time Stuart at NxtGen called me, and it was immediately obvious that I was speaking to someone knowledgeable, honest and who was genuinely interested in designing a system specific to my own needs and preferences.Having reviewed all 12 quotes, NxtGen was jumped out above all others based on knowledge, helpfulness, quality of the kit being offered and even price. I wouldn’t have picked a quote based purely on price, but the fact NxtGen was also the most competitive of the 12 I had received meant a great deal.I was kept informed throughout the whole process, Stuart responding quickly and usefully to all my email queries. Once contracts had been signed, Kelly picked up the baton and gave me regular updates on our DNO notification, all the way through to the installation.With DNO approval in hand, we waited just 10 days for the scaffolding to be put up, which was done within a couple of hours and to a very high standard. Plenty of care was taken to protect our new patio, and I was left confident in a job well done.Installation happened just a few days later, and again, it couldn’t have gone any smoother. The 3 installers were all helpful, knowledgeable, friendly and keen to do a good job. The work has been completed to a very high standard, with all wiring very neatly finished and the panels tightly aligned to the exact centre of our roof. The inverter and batteries were also installed incredibly neatly, with all cables hidden. The installers did a great job tidying up on the day and the left us with nothing other than a very positive experience.I was genuinely hopeful that the brilliant first impression I got when I spoke with Stuart would be reflected throughout the entire install, and so I’m beyond delighted that proved to very much be the case.Stuart, Kelly, the scaffolders and the installers should take a great deal of pride in being part of such an excellent team.Thank you to the whole team, I couldn’t be happier and wouldn’t hesitate to recommend NxtGen.
Jill HarrisonJill Harrison
18:09 08 May 23
We had Stuart as a project manager who was super. We had solar panels and a house battery fitted and they are excellent. The process was quick and professional and Stuart was super responsive to any questions or emails I sent. The electricians were also excellent. Thank you
Alastair AstonAlastair Aston
12:26 24 Apr 23
Great experience on a 7KW solar installation in Hampshire. I sought quotes from many installers beforehand and this was one of the most reasonable. (theres a lot of opportunists out there who'll happily charge a few K more!) Really good decision - Sean managed the whole process end to end, great communication & a quality job that looks great and delivers ample power. Much recommended to anyone taking their first step on the Solar journey.
Joe FletcherJoe Fletcher
17:36 04 Apr 23
Like most people I sat other fence for aged, I only wish I had jumped months ago. NXT GEN were by far te out competitive qoute that fulfilled my requirements.Sean arranged installation quickly without any hassle or pressure, the installation was done in one day by a very knowledgeable skilled team who just got on with installing the system.Totally happy with how it's been so far as it's only been 6 days sonce installation yet I've already seen substantial savings on electricity costs.My advice would be just give NXT GEN a call when seeking quotes.
Ronald WaggRonald Wagg
15:58 30 Mar 23
With the energy crisis starting to bite (autumn 2022). We did some research on the various options available we decided that we wanted to install solar panels to ease our energy bills. We obtained three quotes. Nxtgenenergy ticked all of the boxes as far as we were concerned and did happen to be the cheapest. We were helped all the way from quotation to the final installation by Stuart and Sean and at no time did we feel under any pressure. As the system was only installed two days ago we have yet to discover the full potential of the system, but we are encouraged by the performance seen so far. I will be honest and say that my prime concern is to save money, I am sure that my installation will not save the planet. From the projections given to me by Stuart I may be able to achieve a return on my investment of up to 10% per year compared to the small returns I could get if I kept my money invested elsewhere.I look forward to monitoring the system performance over the coming months / years.
Derek SouthgateDerek Southgate
20:26 23 Jan 23
Really positive experience with Nxtgen. In danger of becoming a solar power evangelist. We needed our roof replaced as well and they handled everything. New roof is first class and I can't stop looking at the app to see how much we are generating. Sean made the system selection clear. Already considering another battery!
Victor SimonisVictor Simonis
15:06 05 Sep 22
I dealt with Sean at NXTGen over a six month period due to a complicated installation. I only have praise for Sean who kept to his word throughout the entire job which is now running satisfactorily. I recommend this company amidst the many that are in the same business knowing you will be supported through the planning and installation stages.
Clive WestClive West
13:00 24 Aug 22
In looking to install solar and battery this year, Nxtgen were by far the most responsive and helpful company. They had a lot of options compared to other companies, which is good but worth swatting up before so you know whats, what. Ended up with a good sized system, inc battery storage, installed quickly at a good price that so far is working well. This is impressive as demand is so high for this at present, some companies wait lists are months and months!
Geoff DoggettGeoff Doggett
14:19 25 Jul 22
I had a solar installation planned and installed in March 2022. The quotation was accurate and understandable and so I went ahead. The installers were quick and did a good job including the electrical work and inverter/battery installation. The system has been working well according to the app I have. I wholeheaartedly reccommend Next Generation - they are experienced and their customer care is excellent. Good to know I am in safe hands in the future!
Rick ExtonRick Exton
10:23 25 Jul 22
Great system installed and working perfectly as expected. System design was changed at my request numerous times effortlessly. On day of install engineer suggested better location (loft) for inverter and battery pack meaning no unsightly cables were seen. Great customer service throughout. Getting MCS certification was a bit slow but not the fault of the company. I would definately recommend. Great company and top spec system at a good price.
Dawn MortonDawn Morton
09:17 22 Jul 22
From start to finish this company's professional standards were excellent. Once the acquisition of the materials had been confirmed, the installation and customer service was fantastic and would highly recommend.
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